Privacy Policy

Our Privacy Policy outlines the collection, use, and disclosure of personal information when you use our website. By accessing or using our website, you consent to the collection and use of your personal information in accordance with this policy.

GDPR Compliance:

This Site is intended solely for individuals residing outside of the territory of the European Union. By accessing and using this Site, you hereby agree and represent either (i) you are not a resident of the European Union, or (ii) if you are a resident of the European Union, that you hereby provide express consent to any personal information which may be collected from you by this Site, including, but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. In no event shall any user cause this Site to collect personal information of any individual residing in the European Union without first obtaining the express consent of such individual.

TCPA & Registration Terms:

If you choose to register on our website you hereby consent to receive auto-dialed and/or pre-recorded telemarketing calls and/or text messages on provided number from or on behalf of the company or its participating lenders or affiliates; from the following telephone number: 757-575-1186, or from other numbers related to or affiliated with the company, which may use an automatic telephone dialing system, an artificial or prerecorded voice or text message. Standard message and data rates may apply. You acknowledge that you may receive emails or communications with mortgage-related information. You also certify that the provided number is your actual cell phone number and not that of anyone else. Furthermore, if your cell phone number changes, we ask for prompt notice of the new number.

If you are Canadian:

(CASL) If you wish to register on this website you are giving expressed consent for us to email, call, and text message you. If you do not wish for this type of communication please do not register.

What Information Do We Collect?

We collect your personal information (name, phone, email address) when you fill out a form, or submit property information. Additionally, we collect information about your computer, including your IP address, operating system, and browser type, to improve the browsing experience. This data is collected using Google Analytics , which does not identify any individual.

When you register on our site, we may ask you to provide your name, email address, mailing address, or phone number. However, you can visit our site anonymously. If Prospera Real Estate Group is acquired by or merged with another company, we will notify you before transferring your information, which will become subject to a different privacy policy.

How Do We Use Your Information?

We collect your personal information to provide and improve our real estate services.

We may use your personal information for the following purposes:

To fulfill your requests: We use your information to process your requests for property searches, schedule appointments, and connect you with real estate agents and supporting lender.

To process transactions: Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for delivering the purchased product or service requested.

To send periodic emails: We may use the email address you provide to send you information, respond to inquiries, and/or other requests or questions.

Internal record keeping:

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests. We may provide your information to our third-party partners for marketing or promotional purposes. We will never sell your information.

How Do We Protect Your Information?

We implement various security measures to maintain the safety of your personal information when you enter, submit, or access it.

We take the security of your personal information very seriously. We have implemented a variety of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Access Controls: We restrict access to your personal information to authorized personnel only. These personnel are trained on our data security policies and procedures.

Regular Security Audits: We conduct regular security audits to identify and address any potential vulnerabilities in our systems.

Data Backups: We maintain regular backups of your data to ensure its recovery in the event of a disaster.

We are committed to continuously improving our data security practices. We will update this section of our privacy policy as we implement new security measures.

How we use cookies:

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties that assist us in operating our website,conducting our business, or servicing you. These parties must agree to keep your information confidential. We may release your information when necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. SMS opt-in or phone numbers for the purpose of SMS are not being shared.

Personal, Financial, and Property Information

As a real estate services firm, we may require certain information from you to assist you in your situation. This information may include your contact information, property details, and, in some cases, financial information required for us to analyze your property and situation. We will only use this information internally and will not share it with external parties unless necessary to help resolve your real estate situation.

Online Privacy Policy

This online privacy policy pertains solely to the information collected through our website and not to any offline information collected.

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to Our Privacy Policy

In the event that we modify our privacy policy, we will post those changes on this page.

California Consumer Privacy Policy Compliance:

We adopt this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this section.

User rights

We respect your right to control your personal information. You have the following rights regarding your data:

Access: You can request a copy of the personal information we hold about you. This will be provided in a commonly used electronic format.

Update: You can request to update any inaccurate or incomplete personal information we hold about you.

Deletion: You can request that we delete your personal information. However, please note that we may need to retain certain information for legal or compliance reasons.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Your Rights and Choices:

The CCPA provides consumers who are California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights:

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve months. Once we receive and confirm your verifiable consumer request, we will disclose to you: (a) the categories of personal information we collected about you; (b) the categories of sources of the personal information we collected about you; (c) our business or commercial purpose for collecting or disclosing your personal information; (d) the categories of third parties with whom we share your personal information; (e) the specific pieces of personal information we collected about you (this is also called a data portability request); (f) if we disclosed your personal information for a business purpose we will provide the personal information categories that each recipient received.

Deletion Request Rights:

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we have received and confirmed your verifiable request, we will delete, and direct our service providers to delete, your personal information from our records, unless an exception applies.

We may deny your request if retaining the information is necessary for us or our service providers to: (1) complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of the written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (3) debug products to identify and repair errors that impair existing intended functionality; (4) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; (5) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.); (6) Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; (7) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (8) comply with a legal obligation; or (9) make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights:

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either calling us at 757 575 1186 or e-mailing us at raul@prosperareg.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please submit proof of authorization with the verifiable request.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or the authority to make the request and confirm the personal information relates to you. We will only use any personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Making a verifiable request does not require you to create an account with us. We will never provide your social security number, credit card numbers, or any other sensitive personal information pursuant to a request under the CCPA, rather we will treat any such requests as requests to delete.

Response Timing and Format:

We use our best efforts to respond to verifiable consumer requests within forty-five days of its receipt. If we require more time, up to ninety days, we will inform you of the reason and the extension period in writing. We will deliver our written response by mail or electronically, at your option.

Any disclosure we provide will only cover the twelve-month period preceding the receipt of a verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another without hindrance, specifically in a portable document format sent through your account or the e-mail address provided.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights:

We do not sell your personal information. If at any time we decide to sell your personal information, we will provide notice beforehand, pursuant to the CCPA, and provide instructions for you to opt-out of the sale of personal information.

If you wish to opt-out of contact you can click on the unsubscribe link at the bottom of any email correspondence. If you wish to opt-out of phone calls please email raul@prosperareg.com

Non-Discrimination:

We will not discriminate against you for exercising any of your rights under the CCPA. Specifically, unless permitted by the CCPA, we will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires you to opt-in, which may be revoked at any time.

If you have any questions regarding our privacy policy, please refer to the contact information on our website.

Raul Mendez |Raul@ProsperaREG.com | 757 575 1186